Delivery & Returns
Our delivery charges are calculated during the checkout process.
All orders will be despatched by Royal Mail Special Delivery
All orders are treated as a priority for despatch and we endeavour to despatch all orders on the day we receive them. We aim to deliver to you overnight however it can take 2-4 working days to arrive after your payment has been confirmed. If our order has not arrived by then please email firstname.lastname@example.org with your order number and contact details.
We want every customer to be 100% satisfied with our service. We want you to be delighted with your purchase but if you are not you can return any item for exchange by notifying us in writing of your wish to return your purchase within 7 working days of receipt, as long as it is unused and in its original packaging.
We will be happy to exchange the item with any item/s that is available within our online store, subject to a balance being paid for items that are of a higher value than the original purchase. We will send any exchange items free of postage charges.
You have a right to cancel your order within 14 days of receiving your purchase. This 14 day period begins the day after you receive the items from us. Please notify us in writing within 14 days that you wish to cancel your order and that you intend to return the item(s) and we will be happy to offer you a full refund including any delivery charge.
How do I return something?
Making a return or exchange is easy. Just email email@example.com to notify us of your wish to return a purchase within 7 working days from the day after you receive your order. We will then email you back with a return reference number, and our return address. Once you have the received the Return Reference Number by email, include it with your item when returning it.
Please post your item(s) back to us making sure it is securely packaged. Our returns address will be supplied with your order documentation.
Please post your item back to us within 7 working days of receiving your order.
Always include a daytime telephone number and your email address in case we need to contact you about the return. If you no longer have your delivery note, please include a letter giving your name, address, customer number if possible, email address and daytime telephone number plus a note of what you are returning and why, and what you wish to exchange for.
Parcels are returned at your own cost, and we strongly recommend you return the item using either Royal Mail Special Delivery or Signed For. You should obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received by us. Items lost in transit will not be treated as returned.
What if the item is faulty?
We are always very disappointed on the rare occasions our customers receive a faulty item. Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within three months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
We will refund any postage on a faulty item, and ensure you are reimbursed for standard return postage on the item
We cannot accept an item returned as faulty if the damage caused to the product is clearly due to wear and tear or misuse.